AI chatbot for customer service: how to build one that actually helps customers
How to build an AI chatbot for customer service that solves cases for real: source of knowledge, escalation to a human and measurable goals.
AI, LLMs, vibe coding and agents — how we use and build with AI every day.
16 articles
How to build an AI chatbot for customer service that solves cases for real: source of knowledge, escalation to a human and measurable goals.
AI tools promise to revolutionize the way we build websites. We've tested the most popular — here's what actually lives up to the hype.
Anthropic reports an annualized rate of $47 billion in revenue, overtaking OpenAI, which sits at $25-33 billion. Claude Code is singled out as the biggest growth engine.
By Zébulon Crantz
Concrete guide to how Swedish companies automate invoices, accounting documents, e-mail and document flows with AI and integrations - plus the pitfalls.
By ZORC
On June 12, the US government slapped Claude Fable 5 and Mythos 5 with export controls following a report of a way to bypass the Fable 5's protection mechanisms. The controls were lifted on June 30 and Fable 5 is since July 1 available again globally.
By Zébulon Crantz
Anthropic launches the Claude Sonnet 5: the most capable Sonnet model to date, with performance close to the Opus 4.8 but at a lower price. The biggest improvements are seen in coding, reasoning and autonomous agent work.
By Zébulon Crantz
Where does your data go when you use AI? Guide to GDPR, Schrems II, CLOUD Act and the choice between EU-hosted and US LLMs in 2026.
By ZORC
An in-house AI assistant allows staff to ask questions in natural language and get answers directly from your own policies, manuals and contracts - with attribution.
By ZORC
Sysdig has documented JADEPUFFER — the first ransomware attack conducted almost entirely by an autonomous AI agent, from breaching to database encryption. That's how it happened, and why the ransom was never paid.
By ZORC
AI can draft quotes and emails in minutes. With the right templates and a human final check, you save time without losing quality. So you do.
By ZORC
A prompt is the instruction you give to an AI. With the right structure – role, task, context and format – you'll get answers you can actually use. Here's how.
By ZORC
This is how Retrieval-Augmented Generation works: vector databases, embeddings, architecture, and the pitfalls that make an AI stop inventing.
By ZORC
Automate invoice sending and payment reminders so you stop chasing money manually - faster payment and less hassle, completely automatically.
By ZORC
AI can build formulas, clean data and explain spreadsheets for you. This is how you use it in Excel and Google Sheets - safely and without being an expert.
By ZORC
MCP (Model Context Protocol) is the open standard that lets your own AI work in a whole system – not just chat next to it. We explain tools, resources, the human in control, and how sSystm exposes 29 tools and 35 resources across MCP.
By Zébulon Crantz
Vibe coding has gone from meme to method in 12 months. Here's the full playbook for going from idea to live app in a weekend — with Cursor, Claude and Base44.